A 99.9% Server Uptime
The main advantage of establishing your very own cloud hosting system is that you do not need to worry about compatibility issues – you design a particular set of software apps in such a manner so as to be compatible with a given set of hardware parts. The final outcome is something far more steady and reliable, as there are less potential chances of failure. We’ve set up our cloud hosting platform atop time–tested hardware parts and a heavily customized version of Security–Enhanced Linux in an attempt to set up an exceptionally secure and safe home for your web sites.
Because of this, with all our Linux cloud hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
In order to provide a good–quality web hosting service, you can barely rely on the default network configuration in a datacenter. We’ve built our very own custom network in an effort to ensure the best possible connection speed with the rest of the world.
And because of this, regardless of which data center facilities you choose: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to reduce all possible risks with our cloud hosting packages and even though we offer outstanding customer support, there are times when the client simply isn’t pleased with what we offer. Or he needs to move to a more powerful web hosting service, like a VPS server or a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely satisfied, you will get a reimbursement.
24/7 Technical Support
In case you manage a web hosting firm, your technical engineers are of great importance. That is why we’ve conscientiously hand–picked a very professional team of technical support engineers, each with many years of practice behind his back. Thanks to them, we offer 24x7 support with each of our hosting plans.
And not only that, we offer a 1–hour response time guarantee. All enquiries are responded to within 1 hour and our average ticket response time is well under 20 minutes!