Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every single assistance request you submit to us will be attended to within maximum one hour. In case your trouble ticket or email calls for additional assistance from an administrator, we will without delay forward it and leave a note to notify you that your matter is being examined. If you make use of the Managed Services package, all of the server management tasks included there will be performed at a time that suits you.
A Top–Class Client Support Service
Our tech support staff will be online for you 24/7 if you need help working with the Web Hosting Control Panel or with any of the applications that we have preinstalled for you on the dedicated web hosting server. Furthermore if you need assistance handling the day–to–day admin tasks on your dedicated server, you can examine our Managed Services package, that includes data backup disk space, weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel was preinstalled for each dedicated server. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the instructional articles have video versions which show all the actions that you can carry out in a highly illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.