There are a number of ways in which you can contact the web hosting company whose services you are using, but the one that you will always find no matter which company you select is a trouble ticket system. This is the easiest medium of communication for a number of reasons. In the event that no client service team representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. On top of that, you can copy/paste large pieces of info without the need to worry about printing mistakes, and in case a particular issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the very same place, so either party can always see the steps taken by the other one. The negative side of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, which means that if you need to supply info or to follow instructions, you will need to use no less than two different accounts and this number could grow if you’d like to administer multiple domains. Also, a lot of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting isn’t separate from the hosting account. It’s part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any given time with only a couple of mouse clicks, without the need to leave your account. The ticketing system comes with a quick-search field, which will help you find any ticket that you have posted in the past, if you need it. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to fix a specific issue even before you actually open a ticket. The response time is maximum sixty minutes, which goes to say that you can receive timely assistance at any specific moment and if our support team suggests that you should do something within your hosting account, you can do it instantly without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with our company and you would like to get in touch with our customer service team representatives, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different support platform like you will need to do with the majority of hosting companies on the market. Our integrated trouble ticket system will permit you to send a new ticket without any difficulty and to browse through older tickets using a clever search filter. Plus, you will be able to read the applicable knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can perform all of the aforementioned things without signing out of your Control Panel at any moment, which implies that if you confront any complication or have a question, you can touch base with our support engineers and resolve the particular problem within the hour using one single platform.