One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting include a one-hour response guarantee, so irrespective of what query or difficulty you might have, we will always be there to help you. As it is, it rarely takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both technical and sales matters. Our client service staff representatives are available 24/7, even on public holidays and weekends, which means that you will always receive quick support. We are aware of how invaluable time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have probed into the issue and, if we haven’t found a solution, we will provide you with more info about what you have to do on your end – when the situation demands it. With our support service, you can rest assured that there will be somebody to help you out momentarily, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a helpdesk ticket from your web hosting Control Panel or write an email associated with your semi-dedicated server, you will get a reply within 60 minutes max. You can touch base with us whenever you need with regards to general, billing or technical matters and considering that we’re available 7 days a week, you will always get help without delay. Based on the specific issue or question, we will supply you with more info, resolve the problem if it’s been caused by something that’s within our reach or inform you what to do on your end in case you need to tweak a specific setting for a web-based application that we don’t have access to. You can just forget about waiting for an entire day for each and every reply. As a matter of fact, in most cases we answer emails and tickets within 20 to 25 minutes max.