In case you have a website, a problem might always surface and it does not necessarily have to be associated with the web hosting service. For instance, something might go wrong when you update an app or some crucial content could be modified or deleted unintendedly. Irrespective of what the nature of the problem might be, you’ll have to touch base with the tech support team and ask them to recover a backup or to help you fix the problem that you’re having. How promptly they will do that will determine the interval of time that your sites will be offline. For certain websites such as social networking sites or online stores, a continuous outage too often equals lost customers and money. Thus, it’s pretty important for you to use the services of a hosting company that provides not only a very good client care service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting include a one-hour response guarantee, so irrespective of what query or difficulty you might have, we will always be there to help you. As it is, it rarely takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both technical and sales matters. Our client service staff representatives are available 24/7, even on public holidays and weekends, which means that you will always receive quick support. We are aware of how invaluable time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have probed into the issue and, if we haven’t found a solution, we will provide you with more info about what you have to do on your end – when the situation demands it. With our support service, you can rest assured that there will be somebody to help you out momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a helpdesk ticket from your web hosting Control Panel or write an email associated with your semi-dedicated server, you will get a reply within 60 minutes max. You can touch base with us whenever you need with regards to general, billing or technical matters and considering that we’re available 7 days a week, you will always get help without delay. Based on the specific issue or question, we will supply you with more info, resolve the problem if it’s been caused by something that’s within our reach or inform you what to do on your end in case you need to tweak a specific setting for a web-based application that we don’t have access to. You can just forget about waiting for an entire day for each and every reply. As a matter of fact, in most cases we answer emails and tickets within 20 to 25 minutes max.