Phone Support in Cloud Hosting
We believe that the option to consult with a live representative is very important, so we have three support lines worldwide (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours every day. In case you consider acquiring one of our Linux cloud hosting, for instance, you will be able to call us and learn more about our solutions prior to ordering so as to ensure that we meet all of the system requirements for your web sites. Following the order, you'll be able to get in touch with us about all the sales and billing problems you may experience, or receive any type of general or basic technical information you need. We've tried to find the balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you if you have any questions about the semi-dedicated server packages that we provide. Whether you'd like to learn more about our plans, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more technical issues could require a support ticket so as to give some time to our tech support crew to analyze, we can help you with many tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we have an international number where you'll be able to contact us.