Despite the fact that this isn't the most importantfactor in order to identify a reliable cloud hosting company from a bad one or a reseller from an actual provider, the option to call and talk to a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to get in touch with someone every time you're in need of assistance. The telephone support for web hosting services may range from standard to dedicated, so the problems which can be resolved with a phone call vary depending on the company. In the general case, these matters are simpler and include billing or 1st level technical issues since more difficult problems usually require a support ticket where both you and the system administrators can follow the proceedings with a particular situation. Still, being able to call your provider can save you a lot of time and efforts for the multitude of small things that will eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Hosting

We believe that the option to consult with a live representative is very important, so we have three support lines worldwide (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours every day. In case you consider acquiring one of our Linux cloud hosting, for instance, you will be able to call us and learn more about our solutions prior to ordering so as to ensure that we meet all of the system requirements for your web sites. Following the order, you'll be able to get in touch with us about all the sales and billing problems you may experience, or receive any type of general or basic technical information you need. We've tried to find the balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you if you have any questions about the semi-dedicated server packages that we provide. Whether you'd like to learn more about our plans, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more technical issues could require a support ticket so as to give some time to our tech support crew to analyze, we can help you with many tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we have an international number where you'll be able to contact us.