24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for our Linux cloud hosting. Even if you are not our client yet and you have some questions, we will assist you without delay and supply you with the needed info, so as to give you the choice to make an informed decision when you get your new hosting account. We're available at any moment, including holidays and weekends, and we supply numerous ways of communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we now have several phone numbers internationally, thus you will be able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The actual response time is around 15-20 min, so you can forget about waiting for a few days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you get a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and general questions. Our agents will assist you to pick the right package or provide you with details about our servers, in order to verify whether the system requirements for your websites are met. In case you're an existing customer, you'll also be able to get in touch with us via electronic mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that whenever you employ these two ways of contact, you'll get an answer within less than an hour and that’s 24/7, which includes weekends and public holidays. In case you've used the website hosting services of other suppliers, even big ones, you are able to compare the response time as it often takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Servers
With our VPS servers, you won't need to wait for more than an hour so as to receive support for any type of situation that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short response time for all the tickets which you open through your billing Control Panel or email messages that you send to our technical support team. We have local telephone numbers in a number of countries around the globe and a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the various methods of communication, so no matter what your question or problem is, there's always someone to help you out in a timely manner. In case you need help with third-party software, which you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will take advantage of prompt support when you buy a dedicated server from our company. Our customer and technical support teams are available 24/7/365, as a result when you open a ticket from your billing account or you send an e-mail message regarding any problem with your server or the pre-installed software on it whatever the time of the day, you will get a response within the hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs more time to be resolved or in case it needs to be given to our admins, because it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.